To prevent the spread of Covid-19 all sales are final. Returns or exchanges are not supported if you ordered the wrong size, color, or simply don’t like the product.
Exchanges (if applicable)
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: OnTrack Financial Group 4300 N University Dr, Suite F-100, Sunrise, FL 33351
There are certain situations where exchanges are not granted (if applicable)
- Any item that is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Several types of goods are exempt from being returned/exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed.
To exchange a product that's damaged your product, you should mail your product to: OnTrack Financial Group, 4300 N University Dr, Suite F-100, Sunrise, FL 33351, United States
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.